ملحقات الحمام معيبة, يتم التهرب من صيانة ما بعد البيع

ملحقات الحمام معيبة, يتم التهرب من صيانة ما بعد البيع

Bathroom sanitary ware product complaints are the most difficult to deal with the problem of damage. مصنع, التعبئة, اللوجستية, handling and many other links may cause product breakage, ومن الصعب تحديد المسؤولية. حديثاً, the Pudong New Area Consumer Protection Commission received a complaint. وجد المستهلك ارتفاعا كبيرا في فاتورة المياه في المنزل. بعد البحث, وتبين أن مقعد المرحاض مكسور.

Consumer Mr. Huang reflected that he purchased a brand of toilet seat online in April last year. He recently found a problem – usually the family monthly water bill of up to 50 يوان, but this month to pay 300 يوان. بعد نظرة فاحصة, he found that the toilet flushes switch leaks. السيد. Huang contacted the platform store, and the other party said they were only responsible for after-sales and installation. يجب حل مشاكل الجودة من قبل المصنع.

But the manufacturer “kicked the ball” مرة أخرى. They said the switching leakage is the installation problem, and let Mr. Huang go back to the store. بعد بعض القذف والتحول, ونفى كل من المتجر والمصنع وجود مشكلة في الرابط الخاص بهما, and the consumer had no choice but to seek help from the Consumer Protection Commission.

After receiving the complaint, the CPSC staff contacted Ms. وانغ, the seller. It informed them that they contracted the installation work to a third party, and the consumer signed the confirmation after they finished the installation. في نفس الوقت, ويعتقد البائع أيضا أن السيد. Huang’s leaking toilet was caused by improper use. بعد التنسيق المتكرر مع هيئة حماية المستهلك, the sales side said they refused to bear the water bill and only agreed to let Mr. هوانغ اختيار بعض الهدايا. في هذا الصدد, السيد. Huang could not accept and said he continued to defend his rights through other means.

The Consumer Protection Commission found that the processing of complaints in the bathroom sanitary ware category seems to be simple, but in fact, the business and manufacturers are passing the buck to each other and refuse to take responsibility. Once the goods are sold, خدمة ما بعد البيع ليست مضمونة. It is also one of the problems that are often complained about in the bathroom products industry. كما في هذه الحالة, the quality of a small accessory will determine whether the product can be used properly, and the brand products and general product quality of water parts is very different.

Consumer Protection Commission reminded consumers that when choosing a toilet product, do not ignore the water parts of this link. في الشراء, يجب علينا التحقق بعناية من أجزاء المياه. It is best to have been installed before the factory. Check whether the structure is compact, movable connection parts are sensitive and reliable and whether the water sealing part is flat. Buyers should also learn more about the material of the water parts, أداء توفير المياه وخدمة ما بعد البيع. For problems that occur within the warranty period, يجب أن تحاول الأعمال حلها للمستهلكين.