Fabricant de robinets VIGA 
Les accessoires de salle de bain sont défectueux, Après les ventes, l'entretien est dérobé
Bathroom sanitary ware product complaints are the most difficult to deal with the problem of damage. Usine, packing, logistique, handling and many other links may cause product breakage, et la responsabilité est difficile à déterminer. Récemment, the Pudong New Area Consumer Protection Commission received a complaint. Le consommateur a trouvé une forte augmentation de la facture d'eau à la maison. Après la recherche, Il a été constaté que le siège des toilettes était cassé.
Consumer Mr. Huang reflected that he purchased a brand of toilet seat online in April last year. He recently found a problem – usually the family monthly water bill of up to 50 yuan, but this month to pay 300 yuan. Après un regard plus approfondi, he found that the toilet flushes switch leaks. M. Huang contacted the platform store, and the other party said they were only responsible for after-sales and installation. Les problèmes de qualité doivent être résolus par l'usine.
But the manufacturer “kicked the ball” encore. They said the switching leakage is the installation problem, and let Mr. Huang go back to the store. Après quelques coups et tournant, Le magasin et l'usine ont nié qu'il y avait un problème avec leur propre lien, and the consumer had no choice but to seek help from the Consumer Protection Commission.
After receiving the complaint, the CPSC staff contacted Ms. Secouer, the seller. It informed them that they contracted the installation work to a third party, and the consumer signed the confirmation after they finished the installation. En même temps, Le vendeur croyait également que M.. Huang’s leaking toilet was caused by improper use. Après une coordination répétée avec la Commission de protection des consommateurs, the sales side said they refused to bear the water bill and only agreed to let Mr. Huang choisit des cadeaux. À cet égard, M. Huang could not accept and said he continued to defend his rights through other means.
The Consumer Protection Commission found that the processing of complaints in the bathroom sanitary ware category seems to be simple, Mais en fait, the business and manufacturers are passing the buck to each other and refuse to take responsibility. Once the goods are sold, Le service après-vente n'est pas garanti. It is also one of the problems that are often complained about in the bathroom products industry. Comme dans ce cas, the quality of a small accessory will determine whether the product can be used properly, and the brand products and general product quality of water parts is very different.
Consumer Protection Commission reminded consumers that when choosing a toilet product, do not ignore the water parts of this link. In the purchase, Nous devons vérifier soigneusement les pièces de l'eau. It is best to have been installed before the factory. Check whether the structure is compact, movable connection parts are sensitive and reliable and whether the water sealing part is flat. Buyers should also learn more about the material of the water parts, Performance d'économie d'eau et service après-vente. For problems that occur within the warranty period, L'entreprise devrait essayer de résoudre pour les consommateurs.