Bathroom Accessories Are Faulty, After Sales Maintenance Is Shirked

Bathroom Accessories Are Faulty, After Sales Maintenance Is Shirked

Bathroom sanitary ware product complaints are the most difficult to deal with the problem of damage. 공장, 포장, 기호 논리학, handling and many other links may cause product breakage, 그리고 책임은 결정하기가 어렵습니다. 최근에, the Pudong New Area Consumer Protection Commission received a complaint. 소비자는 집에서 수 요금이 크게 증가했습니다.. 검색 후, 화장실이 부러진 것으로 밝혀졌습니다.

Consumer Mr. Huang reflected that he purchased a brand of toilet seat online in April last year. He recently found a problem – usually the family monthly water bill of up to 50 원, but this month to pay 300 원. 자세히 살펴본 후, he found that the toilet flushes switch leaks. 씨. Huang contacted the platform store, and the other party said they were only responsible for after-sales and installation. 품질 문제는 공장에서 해결해야합니다.

But the manufacturer “kicked the ball” 다시. They said the switching leakage is the installation problem, and let Mr. Huang go back to the store. 던지기와 회전 후, 가게와 공장은 모두 자신의 링크에 문제가 있음을 부인했습니다., and the consumer had no choice but to seek help from the Consumer Protection Commission.

After receiving the complaint, the CPSC staff contacted Ms. 왕, the seller. It informed them that they contracted the installation work to a third party, and the consumer signed the confirmation after they finished the installation. 동시에, 판매자는 또한 MR을 믿었습니다. Huang’s leaking toilet was caused by improper use. 소비자 보호위원회와 반복적으로 조정 한 후, the sales side said they refused to bear the water bill and only agreed to let Mr. 황은 선물을 선택합니다. 이와 관련하여, 씨. Huang could not accept and said he continued to defend his rights through other means.

The Consumer Protection Commission found that the processing of complaints in the bathroom sanitary ware category seems to be simple, 그러나 사실, the business and manufacturers are passing the buck to each other and refuse to take responsibility. Once the goods are sold, 애프터 판매 서비스는 보장되지 않습니다. It is also one of the problems that are often complained about in the bathroom products industry. 이 경우와 같이, the quality of a small accessory will determine whether the product can be used properly, and the brand products and general product quality of water parts is very different.

Consumer Protection Commission reminded consumers that when choosing a toilet product, do not ignore the water parts of this link. In the purchase, 우리는 물 부품을주의 깊게 점검해야합니다. It is best to have been installed before the factory. Check whether the structure is compact, movable connection parts are sensitive and reliable and whether the water sealing part is flat. Buyers should also learn more about the material of the water parts, 물 절약 성능 및 사후 판매 서비스. For problems that occur within the warranty period, 비즈니스는 소비자를 위해 해결해야합니다.