Fabricante de torneira VIGA 
Acessórios de banheiro estão com defeito, A manutenção pós-venda é evitada
Bathroom sanitary ware product complaints are the most difficult to deal with the problem of damage. Fábrica, embalagem, logística, handling and many other links may cause product breakage, e a responsabilidade é difícil de determinar. Recentemente, the Pudong New Area Consumer Protection Commission received a complaint. O consumidor constatou um grande aumento na conta de água em casa. Depois de pesquisar, foi descoberto que o assento do vaso sanitário estava quebrado.
Consumer Mr. Huang reflected that he purchased a brand of toilet seat online in April last year. He recently found a problem – usually the family monthly water bill of up to 50 yuan, but this month to pay 300 yuan. Depois de um olhar mais atento, he found that the toilet flushes switch leaks. Senhor. Huang contacted the platform store, and the other party said they were only responsible for after-sales and installation. Problemas de qualidade devem ser resolvidos pela fábrica.
But the manufacturer “kicked the ball” de novo. They said the switching leakage is the installation problem, and let Mr. Huang go back to the store. Depois de algumas reviravoltas, tanto a loja quanto a fábrica negaram que houvesse problema com seu próprio link, and the consumer had no choice but to seek help from the Consumer Protection Commission.
After receiving the complaint, the CPSC staff contacted Ms. Wang, the seller. It informed them that they contracted the installation work to a third party, and the consumer signed the confirmation after they finished the installation. Ao mesmo tempo, o vendedor também acreditava que o Sr.. Huang’s leaking toilet was caused by improper use. Após repetida coordenação com a Comissão de Defesa do Consumidor, the sales side said they refused to bear the water bill and only agreed to let Mr. Huang escolha alguns presentes. A respeito disso, Senhor. Huang could not accept and said he continued to defend his rights through other means.
The Consumer Protection Commission found that the processing of complaints in the bathroom sanitary ware category seems to be simple, but in fact, the business and manufacturers are passing the buck to each other and refuse to take responsibility. Once the goods are sold, o serviço pós-venda não é garantido. It is also one of the problems that are often complained about in the bathroom products industry. Como neste caso, the quality of a small accessory will determine whether the product can be used properly, and the brand products and general product quality of water parts is very different.
Consumer Protection Commission reminded consumers that when choosing a toilet product, do not ignore the water parts of this link. In the purchase, devemos verificar cuidadosamente as partes da água. It is best to have been installed before the factory. Check whether the structure is compact, movable connection parts are sensitive and reliable and whether the water sealing part is flat. Buyers should also learn more about the material of the water parts, desempenho de economia de água e serviço pós-venda. For problems that occur within the warranty period, a empresa deve tentar resolver para os consumidores.