Bathroom Accessories Are Faulty, After Sales Maintenance Is Shirked

Bathroom Accessories Are Faulty, After Sales Maintenance Is Shirked

Bathroom sanitary ware product complaints are the most difficult to deal with the problem of damage. Falefaigaluega, afifiina, logistics, handling and many other links may cause product breakage, ma e faigata ona fuafua le matafaioi. Talu ai nei, the Pudong New Area Consumer Protection Commission received a complaint. Na maua e le tagata faatau se siitaga tele o le pili o le vai i le fale. Ina ua uma ona saili, na maua ai ua gau le nofoa faleuila.

Consumer Mr. Huang reflected that he purchased a brand of toilet seat online in April last year. He recently found a problem – usually the family monthly water bill of up to 50 ioe, but this month to pay 300 ioe. A mae'a se va'aiga toto'a, he found that the toilet flushes switch leaks. Mr. Huang contacted the platform store, and the other party said they were only responsible for after-sales and installation. Faʻafitauli lelei e tatau ona foia e le fale gaosimea.

But the manufacturer “kicked the ball” toe. They said the switching leakage is the installation problem, and let Mr. Huang go back to the store. A mae'a sina fetogi ma feliuliua'i, na teena uma e le faleoloa ma le falegaosimea e iai se faʻafitauli i la latou lava soʻotaga, and the consumer had no choice but to seek help from the Consumer Protection Commission.

After receiving the complaint, the CPSC staff contacted Ms. Wang, the seller. It informed them that they contracted the installation work to a third party, and the consumer signed the confirmation after they finished the installation. I le taim lava lena, na talitonu foi le tagata faatau o Mr. Huang’s leaking toilet was caused by improper use. Ina ua mae'a fa'amaopoopo fa'atasi ma le Komisi o le Puipuiga o Tagata Fa'atau, the sales side said they refused to bear the water bill and only agreed to let Mr. Filifili e Huang ni meaalofa. I lenei tulaga, Mr. Huang could not accept and said he continued to defend his rights through other means.

The Consumer Protection Commission found that the processing of complaints in the bathroom sanitary ware category seems to be simple, but in fact, the business and manufacturers are passing the buck to each other and refuse to take responsibility. Once the goods are sold, e le fa'amaonia le tautua ina ua uma ona fa'atau. It is also one of the problems that are often complained about in the bathroom products industry. E pei o lenei tulaga, the quality of a small accessory will determine whether the product can be used properly, and the brand products and general product quality of water parts is very different.

Consumer Protection Commission reminded consumers that when choosing a toilet product, do not ignore the water parts of this link. I le fa'atau, e tatau ona tatou siaki lelei vaega vai. It is best to have been installed before the factory. Check whether the structure is compact, movable connection parts are sensitive and reliable and whether the water sealing part is flat. Buyers should also learn more about the material of the water parts, galuega fa'asao vai ma le tautua ina ua uma ona fa'atau. For problems that occur within the warranty period, e tatau ona taumafai le pisinisi e foia mo tagata faatau.