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Badrumstillbehör är felaktiga, Efter att försäljningsunderhållet har skjutits
Bathroom sanitary ware product complaints are the most difficult to deal with the problem of damage. Fabrik, förpackning, logistik, handling and many other links may cause product breakage, och ansvaret är svårt att avgöra. Nyligen, the Pudong New Area Consumer Protection Commission received a complaint. Konsumenten fann en stor ökning av vattenräkningen hemma. Efter att ha letat, det konstaterades att toalettsitsen var trasig.
Consumer Mr. Huang reflected that he purchased a brand of toilet seat online in April last year. He recently found a problem – usually the family monthly water bill of up to 50 yuan, but this month to pay 300 yuan. Efter en närmare titt, he found that the toilet flushes switch leaks. Herr. Huang contacted the platform store, and the other party said they were only responsible for after-sales and installation. Kvalitetsproblem bör lösas av fabriken.
But the manufacturer “kicked the ball” igen. They said the switching leakage is the installation problem, and let Mr. Huang go back to the store. Efter lite svängningar, både butiken och fabriken förnekade att det var problem med deras egen länk, and the consumer had no choice but to seek help from the Consumer Protection Commission.
After receiving the complaint, the CPSC staff contacted Ms. Wang, the seller. It informed them that they contracted the installation work to a third party, and the consumer signed the confirmation after they finished the installation. På samma gång, säljaren trodde också att Mr. Huang’s leaking toilet was caused by improper use. Efter upprepad samordning med Konsumentskyddskommissionen, the sales side said they refused to bear the water bill and only agreed to let Mr. Huang väljer några presenter. I detta avseende, Herr. Huang could not accept and said he continued to defend his rights through other means.
The Consumer Protection Commission found that the processing of complaints in the bathroom sanitary ware category seems to be simple, but in fact, the business and manufacturers are passing the buck to each other and refuse to take responsibility. Once the goods are sold, eftermarknadsservice är inte garanterad. It is also one of the problems that are often complained about in the bathroom products industry. Som i det här fallet, the quality of a small accessory will determine whether the product can be used properly, and the brand products and general product quality of water parts is very different.
Consumer Protection Commission reminded consumers that when choosing a toilet product, do not ignore the water parts of this link. I köpet, vi måste noggrant kontrollera vattendelarna. It is best to have been installed before the factory. Check whether the structure is compact, movable connection parts are sensitive and reliable and whether the water sealing part is flat. Buyers should also learn more about the material of the water parts, vattenbesparande prestanda och service efter försäljning. For problems that occur within the warranty period, verksamheten ska försöka lösa för konsumenterna.