Виробник змішувачів VIGA 
Аксесуари для ванної несправні, Після того, як технічне обслуговування продажів
Bathroom sanitary ware product complaints are the most difficult to deal with the problem of damage. Фабрика, упаковка, логістика, handling and many other links may cause product breakage, і відповідальність важко визначити. Нещодавно, the Pudong New Area Consumer Protection Commission received a complaint. Споживач виявив значне збільшення рахунку за воду вдома. Після пошуку, Було встановлено, що сидіння для туалету було зламано.
Consumer Mr. Huang reflected that he purchased a brand of toilet seat online in April last year. He recently found a problem – usually the family monthly water bill of up to 50 юань, but this month to pay 300 юань. Після більш детального погляду, he found that the toilet flushes switch leaks. Містер. Huang contacted the platform store, and the other party said they were only responsible for after-sales and installation. Проблеми якості слід вирішити заводом.
But the manufacturer “kicked the ball” again. They said the switching leakage is the installation problem, and let Mr. Huang go back to the store. Після деякого кидання та повороту, І магазин, і фабрика заперечували, що існує проблема з власним посиланням, and the consumer had no choice but to seek help from the Consumer Protection Commission.
After receiving the complaint, the CPSC staff contacted Ms. Штовханок, the seller. It informed them that they contracted the installation work to a third party, and the consumer signed the confirmation after they finished the installation. В той самий час, Продавець також вважав, що пан. Huang’s leaking toilet was caused by improper use. Після повторної координації з Комісією з захисту споживачів, the sales side said they refused to bear the water bill and only agreed to let Mr. Хуанг виберіть кілька подарунків. У цьому плані, Містер. Huang could not accept and said he continued to defend his rights through other means.
The Consumer Protection Commission found that the processing of complaints in the bathroom sanitary ware category seems to be simple, but in fact, the business and manufacturers are passing the buck to each other and refuse to take responsibility. Once the goods are sold, Послуга післяпродажу не гарантується. It is also one of the problems that are often complained about in the bathroom products industry. Як у цьому випадку, the quality of a small accessory will determine whether the product can be used properly, and the brand products and general product quality of water parts is very different.
Consumer Protection Commission reminded consumers that when choosing a toilet product, do not ignore the water parts of this link. In the purchase, Ми повинні ретельно перевірити водні частини. It is best to have been installed before the factory. Check whether the structure is compact, movable connection parts are sensitive and reliable and whether the water sealing part is flat. Buyers should also learn more about the material of the water parts, Продуктивність для економії води та післяпродажна служба. For problems that occur within the warranty period, Бізнес повинен спробувати вирішити для споживачів.