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Bathroom Accessories Are Faulty After-Sales Maintenance Was Shirked
For complaints about sanitary ware products, the most difficult to deal with is the problem of breakage. Fábrica, packaging, loxística, handling and many other links may cause product damage, e a responsabilidade é difícil de determinar. Recentemente, Pudong New District Consumer Protection Commission received a complaint. O consumidor atopou un gran aumento na factura da auga na casa. Despois de buscar, comprobouse que o asento do inodoro estaba roto.
Sr.. Huang, a consumer, reported that he bought a brand toilet online in April last year, but recently found a problem – usually the water bill for water at home was at most 50 yuan per month, but this month he had to pay 300 Yuan. Despois dunha ollada máis atenta, they found that the toilet flush switch has a leak. Sr.. Huang contacted the platform store and the other party said they were only responsible for after-sales and installation. Os problemas de calidade deben ser resoltos pola fábrica. The manufacturer, con todo, shirked responsibility again, saying the leaky switch was an installation problem. They told Mr. Huang to go back to the store. Despois dunhas voltas e voltas, tanto a tenda como a fábrica negaron que houbese un problema coa súa propia ligazón. The consumer had no choice but to seek help from the CPSC.
After the CPSC received the complaint, the CPSC staff contacted the seller, Ms. Wang. It informed the installation project they contracted to a third party, and the consumer signed the confirmation after the installation was completed. Ao mesmo tempo, o vendedor tamén cría que o Sr. Huang’s toilet leakage was caused by improper use. Tras reiterada coordinación coa Comisión de Protección do Consumidor, the sales side said it refused to bear the water bill, and only agreed to let Mr. Huang escoller algúns agasallos. A este respecto, Sr.. Huang could not accept, and said continue to defend the rights through other means.
Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, de feito, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, o servizo posvenda non está garantido, which is also one of the problems of the bathroom products industry is often complained about. Como neste caso, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. No momento da compra, debemos revisar coidadosamente as partes da auga, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, rendemento de aforro de auga e servizo posvenda. For problems occurring within the warranty period, o negocio debe tratar de resolver para os consumidores.
Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, de feito, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, o servizo posvenda non está garantido, which is also one of the problems of the bathroom products industry is often complained about. Como neste caso, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. No momento da compra, debemos revisar coidadosamente as partes da auga, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, rendemento de aforro de auga e servizo posvenda. For problems occurring within the warranty period, o negocio debe tratar de resolver para os consumidores.