Լոգարանի աքսեսուարները սխալ են Վաճառքից հետո սպասարկումը խուսափել է

Լոգարանի բիզնես դպրոց

Լոգարանի աքսեսուարները սխալ են Վաճառքից հետո սպասարկումը խուսափել է

For complaints about sanitary ware products, the most difficult to deal with is the problem of breakage. Գործարան, փաթեթավորում, լոգիստիկա, handling and many other links may cause product damage, and the responsibility is difficult to determine. Վերջերս, Pudong New District Consumer Protection Commission received a complaint. The consumer found a large increase in the water bill at home. After searching, it was found that the toilet seat was broken.

Պարոն. Huang, սպառող, reported that he bought a brand toilet online in April last year, but recently found a problem – usually the water bill for water at home was at most 50 yuan per month, but this month he had to pay 300 յուան. After a closer look, they found that the toilet flush switch has a leak. Պարոն. Huang contacted the platform store and the other party said they were only responsible for after-sales and installation. Որակի խնդիրները գործարանը պետք է լուծի. The manufacturer, սակայն, shirked responsibility again, saying the leaky switch was an installation problem. They told Mr. Huang to go back to the store. Որոշակի շրջվելուց հետո, և՛ խանութը, և՛ գործարանը հերքել են, որ սեփական կապի խնդիր կա. The consumer had no choice but to seek help from the CPSC.

After the CPSC received the complaint, the CPSC staff contacted the seller, Մեծ. Վանգ. It informed the installation project they contracted to a third party, and the consumer signed the confirmation after the installation was completed. Միեւնույն ժամանակ, վաճառողը նաև հավատում էր, որ պրն. Huang’s toilet leakage was caused by improper use. Սպառողների իրավունքների պաշտպանության հանձնաժողովի հետ բազմիցս համակարգումից հետո, the sales side said it refused to bear the water bill, and only agreed to let Mr. Հուանգը որոշ նվերներ ընտրեց. Այս առումով, Պարոն. Huang could not accept, and said continue to defend the rights through other means.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, Իրականում, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, հետվաճառքի սպասարկումը երաշխավորված չէ, which is also one of the problems of the bathroom products industry is often complained about. Ինչպես այս դեպքում, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. Գնման պահին, we must carefully check the water parts, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, water-saving performance and after-sales service. For problems occurring within the warranty period, the business should try to solve for consumers.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, Իրականում, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, հետվաճառքի սպասարկումը երաշխավորված չէ, which is also one of the problems of the bathroom products industry is often complained about. Ինչպես այս դեպքում, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. Գնման պահին, we must carefully check the water parts, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, water-saving performance and after-sales service. For problems occurring within the warranty period, the business should try to solve for consumers.