គ្រឿងបន្លាស់បន្ទប់ទឹកគឺជាការថែរក្សាការលក់បន្ទាប់ពីការលក់ដែលមានកំហុស

សាលាពាណិជ្ជកម្មបន្ទប់ទឹកបន្ទប់ទឹក

គ្រឿងបន្លាស់បន្ទប់ទឹកគឺជាការថែរក្សាការលក់បន្ទាប់ពីការលក់ដែលមានកំហុស

For complaints about sanitary ware products, the most difficult to deal with is the problem of breakage. រោងចរក, តមកប់វ, ផស្ថ, handling and many other links may cause product damage, ហើយការទទួលខុសត្រូវគឺពិបាកក្នុងការកំណត់. ថ្មីៗនេះ, Pudong New District Consumer Protection Commission received a complaint. អតិថិជនបានរកឃើញការកើនឡើងយ៉ាងខ្លាំងនៃវិក័យប័ត្រទឹកនៅផ្ទះ. បន្ទាប់ពីស្វែងរក, វាត្រូវបានគេរកឃើញថាកៅអីបង្គន់ត្រូវបានខូច.

ផាបតេ. ហេង, អតិថិជនម្នាក់, reported that he bought a brand toilet online in April last year, but recently found a problem – usually the water bill for water at home was at most 50 yuan per month, but this month he had to pay 300 យន់. បន្ទាប់ពីមានរូបរាងកាន់តែជិត, they found that the toilet flush switch has a leak. ផាបតេ. Huang contacted the platform store and the other party said they were only responsible for after-sales and installation. បញ្ហាដែលមានគុណភាពគួរតែត្រូវបានដោះស្រាយដោយរោងចក្រ. The manufacturer, យ៉ាងនាក៏ដោយ, shirked responsibility again, saying the leaky switch was an installation problem. They told Mr. Huang to go back to the store. បន្ទាប់ពីការបោះនិងងាក, ទាំងហាងនេះនិងរោងចក្របានបដិសេធថាមានបញ្ហាជាមួយនឹងតំណភ្ជាប់ផ្ទាល់ខ្លួនរបស់ពួកគេ. The consumer had no choice but to seek help from the CPSC.

After the CPSC received the complaint, the CPSC staff contacted the seller, នារី. វ៉ាង. It informed the installation project they contracted to a third party, and the consumer signed the confirmation after the installation was completed. ក្នុងពេលតែមួយ, អ្នកលក់ក៏ជឿជាក់ថាលោកដែរ. Huang’s toilet leakage was caused by improper use. បន្ទាប់ពីការសម្របសម្រួលម្តងហើយម្តងទៀតជាមួយគណៈកម្មការការពារអ្នកប្រើប្រាស់, the sales side said it refused to bear the water bill, and only agreed to let Mr. Huang ជ្រើសរើសយកអំណោយមួយចំនួន. ក្នុងន័យនេះ, ផាបតេ. Huang could not accept, and said continue to defend the rights through other means.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, តាមពិត, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, សេវាកម្មក្រោយពេលលក់មិនត្រូវបានធានាទេ, which is also one of the problems of the bathroom products industry is often complained about. ដូចក្នុងករណីនេះ, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. នៅពេលទិញ, we must carefully check the water parts, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, water-saving performance and after-sales service. For problems occurring within the warranty period, the business should try to solve for consumers.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, តាមពិត, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, សេវាកម្មក្រោយពេលលក់មិនត្រូវបានធានាទេ, which is also one of the problems of the bathroom products industry is often complained about. ដូចក្នុងករណីនេះ, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. នៅពេលទិញ, we must carefully check the water parts, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, water-saving performance and after-sales service. For problems occurring within the warranty period, the business should try to solve for consumers.