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For complaints about sanitary ware products, the most difficult to deal with is the problem of breakage. Gamykla, packaging, logistika, handling and many other links may cause product damage, o atsakomybę sunku nustatyti. Neseniai, Pudong New District Consumer Protection Commission received a complaint. Vartotojas nustatė, kad namuose labai padidėjo sąskaita už vandenį. Po paieškų, nustatyta, kad sulaužyta unitazo sėdynė.
Ponas. Huang, vartotojas, reported that he bought a brand toilet online in April last year, but recently found a problem – usually the water bill for water at home was at most 50 yuan per month, but this month he had to pay 300 Yuan. Atidžiau pažiūrėjus, they found that the toilet flush switch has a leak. Ponas. Huang contacted the platform store and the other party said they were only responsible for after-sales and installation. Kokybės problemas turėtų išspręsti gamykla. The manufacturer, Tačiau, shirked responsibility again, saying the leaky switch was an installation problem. They told Mr. Huang to go back to the store. Po kiek mėtymosi, tiek parduotuvė, tiek gamykla neigė, kad yra problemų dėl jų pačių nuorodos. The consumer had no choice but to seek help from the CPSC.
After the CPSC received the complaint, the CPSC staff contacted the seller, MS. Wang. It informed the installation project they contracted to a third party, and the consumer signed the confirmation after the installation was completed. Tuo pačiu metu, pardavėjas taip pat tikėjo, kad p. Huang’s toilet leakage was caused by improper use. Po pakartotinio derinimo su Vartotojų teisių apsaugos komisija, the sales side said it refused to bear the water bill, and only agreed to let Mr. Huangas išsirink dovanų. Šiuo atžvilgiu, Ponas. Huang could not accept, and said continue to defend the rights through other means.
Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, Tiesą sakant, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, aptarnavimas po pardavimo negarantuojamas, which is also one of the problems of the bathroom products industry is often complained about. Kaip ir šiuo atveju, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. Pirkimo metu, turime atidžiai patikrinti vandens dalis, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, vandens taupymas ir aptarnavimas po pardavimo. For problems occurring within the warranty period, verslas turėtų bandyti išspręsti vartotojų labui.
Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, Tiesą sakant, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, aptarnavimas po pardavimo negarantuojamas, which is also one of the problems of the bathroom products industry is often complained about. Kaip ir šiuo atveju, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. Pirkimo metu, turime atidžiai patikrinti vandens dalis, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, vandens taupymas ir aptarnavimas po pardavimo. For problems occurring within the warranty period, verslas turėtų bandyti išspręsti vartotojų labui.