Bathroom Accessories Are Faulty After-Sales Maintenance Was Shirked

Badkamer business school

Bathroom Accessories Are Faulty After-Sales Maintenance Was Shirked

For complaints about sanitary ware products, the most difficult to deal with is the problem of breakage. Fabriek, verpakking, logistiek, handling and many other links may cause product damage, en de verantwoordelijkheid is moeilijk vast te stellen. Onlangs, Pudong New District Consumer Protection Commission received a complaint. De consument constateerde thuis een grote stijging van de waterrekening. Na het zoeken, bleek dat de wc-bril kapot was.

Meneer. Huang, een consument, reported that he bought a brand toilet online in April last year, but recently found a problem – usually the water bill for water at home was at most 50 yuan per month, but this month he had to pay 300 yuan. Na nader bekijken, they found that the toilet flush switch has a leak. Meneer. Huang contacted the platform store and the other party said they were only responsible for after-sales and installation. Kwaliteitsproblemen moeten door de fabriek worden opgelost. The manufacturer, Echter, shirked responsibility again, saying the leaky switch was an installation problem. They told Mr. Huang to go back to the store. Na wat woelen en draaien, zowel de winkel als de fabriek ontkenden dat er een probleem was met hun eigen link. The consumer had no choice but to seek help from the CPSC.

After the CPSC received the complaint, the CPSC staff contacted the seller, Mevrouw. Wang. It informed the installation project they contracted to a third party, and the consumer signed the confirmation after the installation was completed. Tegelijkertijd, de verkoper was ook van mening dat Mr. Huang’s toilet leakage was caused by improper use. After repeated coordination with the Consumer Protection Commission, the sales side said it refused to bear the water bill, and only agreed to let Mr. Huang pick some gifts. In dit opzicht, Meneer. Huang could not accept, and said continue to defend the rights through other means.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, in werkelijkheid, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, after-sales service is not guaranteed, which is also one of the problems of the bathroom products industry is often complained about. As in this case, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. Op het moment van aankoop, we moeten de waterdelen zorgvuldig controleren, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, waterbesparende prestaties en after-sales service. For problems occurring within the warranty period, het bedrijf moet proberen het voor de consument op te lossen.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, in werkelijkheid, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, after-sales service is not guaranteed, which is also one of the problems of the bathroom products industry is often complained about. As in this case, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. Op het moment van aankoop, we moeten de waterdelen zorgvuldig controleren, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, waterbesparende prestaties en after-sales service. For problems occurring within the warranty period, het bedrijf moet proberen het voor de consument op te lossen.