Bathroom Accessories Are Faulty After-Sales Maintenance Was Shirked

Ванная Бизнес-школа

Bathroom Accessories Are Faulty After-Sales Maintenance Was Shirked

For complaints about sanitary ware products, the most difficult to deal with is the problem of breakage. Фабрика, упаковка, логистика, handling and many other links may cause product damage, и ответственность трудно определить. Недавно, Pudong New District Consumer Protection Commission received a complaint. Потребитель обнаружил значительное увеличение счета за воду дома. После поиска, выяснилось, что сиденье унитаза сломано.

Мистер. Huang, потребитель, reported that he bought a brand toilet online in April last year, but recently found a problem – usually the water bill for water at home was at most 50 yuan per month, but this month he had to pay 300 Юань. После более пристального взгляда, they found that the toilet flush switch has a leak. Мистер. Huang contacted the platform store and the other party said they were only responsible for after-sales and installation. Проблемы качества должны решаться на заводе.. The manufacturer, однако, shirked responsibility again, saying the leaky switch was an installation problem. They told Mr. Huang to go back to the store. После некоторых метаний и поворотов, и магазин, и фабрика отрицали, что возникла проблема с их же ссылкой. The consumer had no choice but to seek help from the CPSC.

After the CPSC received the complaint, the CPSC staff contacted the seller, РС. Ван. It informed the installation project they contracted to a third party, and the consumer signed the confirmation after the installation was completed. В то же время, продавец также полагал, что г-н. Huang’s toilet leakage was caused by improper use. После неоднократного согласования с Комиссией по защите прав потребителей, the sales side said it refused to bear the water bill, and only agreed to let Mr. Хуан выбирает подарки. В этом отношении, Мистер. Huang could not accept, and said continue to defend the rights through other means.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, фактически, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, послепродажное обслуживание не гарантируется, which is also one of the problems of the bathroom products industry is often complained about. Как в этом случае, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. На момент покупки, мы должны тщательно проверить водные части, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, водосберегающие характеристики и послепродажное обслуживание. For problems occurring within the warranty period, бизнес должен попытаться решить проблемы потребителей.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, фактически, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, послепродажное обслуживание не гарантируется, which is also one of the problems of the bathroom products industry is often complained about. Как в этом случае, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. На момент покупки, мы должны тщательно проверить водные части, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, водосберегающие характеристики и послепродажное обслуживание. For problems occurring within the warranty period, бизнес должен попытаться решить проблемы потребителей.