Bathroom Accessories Are Faulty After-Sales Maintenance Was Shirked

Shkolla e biznesit të banjës

Bathroom Accessories Are Faulty After-Sales Maintenance Was Shirked

For complaints about sanitary ware products, the most difficult to deal with is the problem of breakage. Fabrika, packaging, logjistikës, handling and many other links may cause product damage, dhe përgjegjësia është e vështirë të përcaktohet. Kohët e fundit, Pudong New District Consumer Protection Commission received a complaint. Konsumatori konstatoi një rritje të madhe të faturës së ujit në shtëpi. Pas kërkimit, u konstatua se sedilja e tualetit ishte thyer.

MC. Huang, një konsumator, reported that he bought a brand toilet online in April last year, but recently found a problem – usually the water bill for water at home was at most 50 yuan per month, but this month he had to pay 300 juan. Pas një vështrimi më të afërt, they found that the toilet flush switch has a leak. MC. Huang contacted the platform store and the other party said they were only responsible for after-sales and installation. Problemet e cilësisë duhet të zgjidhen nga fabrika. The manufacturer, megjithatë, shirked responsibility again, saying the leaky switch was an installation problem. They told Mr. Huang to go back to the store. Pas disa lëkundjeve, si dyqani ashtu edhe fabrika mohuan se kishte një problem me lidhjen e tyre. The consumer had no choice but to seek help from the CPSC.

After the CPSC received the complaint, the CPSC staff contacted the seller, Znj. Wang. It informed the installation project they contracted to a third party, and the consumer signed the confirmation after the installation was completed. Në të njëjtën kohë, shitësi gjithashtu besonte se z. Huang’s toilet leakage was caused by improper use. Pas koordinimit të përsëritur me Komisionin e Mbrojtjes së Konsumatorit, the sales side said it refused to bear the water bill, and only agreed to let Mr. Huang zgjedh disa dhurata. Në lidhje me këtë, MC. Huang could not accept, and said continue to defend the rights through other means.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, në të vërtetë, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, shërbimi pas shitjes nuk është i garantuar, which is also one of the problems of the bathroom products industry is often complained about. Si në këtë rast, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. At the time of purchase, duhet të kontrollojmë me kujdes pjesët e ujit, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, performanca e kursimit të ujit dhe shërbimi pas shitjes. For problems occurring within the warranty period, biznesi duhet të përpiqet të zgjidhë për konsumatorët.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, në të vërtetë, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, shërbimi pas shitjes nuk është i garantuar, which is also one of the problems of the bathroom products industry is often complained about. Si në këtë rast, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. At the time of purchase, duhet të kontrollojmë me kujdes pjesët e ujit, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, performanca e kursimit të ujit dhe shërbimi pas shitjes. For problems occurring within the warranty period, biznesi duhet të përpiqet të zgjidhë për konsumatorët.