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BathroomAccessoriesAreFaultyAfter-SalesMaintenanceWasShirked

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Vifaa vya Bafuni Vina Makosa Matengenezo ya Baada ya Mauzo yalizuiliwa

Shule ya Biashara ya Bafuni

Vifaa vya Bafuni Vina Makosa Matengenezo ya Baada ya Mauzo yalizuiliwa

For complaints about sanitary ware products, the most difficult to deal with is the problem of breakage. Kiwanda, packaging, vifaa, handling and many other links may cause product damage, na wajibu ni vigumu kuamua. Hivi karibuni, Pudong New District Consumer Protection Commission received a complaint. Mtumiaji alipata ongezeko kubwa la bili ya maji nyumbani. Baada ya kutafuta, ilibainika kuwa kiti cha choo kilikuwa kimevunjwa.

after-sales maintenance

MR. Huang, mtumiaji, reported that he bought a brand toilet online in April last year, but recently found a problemusually the water bill for water at home was at most 50 yuan per month, but this month he had to pay 300 Yuan. Baada ya kuangalia kwa karibu, they found that the toilet flush switch has a leak. MR. Huang contacted the platform store and the other party said they were only responsible for after-sales and installation. Matatizo ya ubora yanapaswa kutatuliwa na kiwanda. The manufacturer, Walakini, shirked responsibility again, saying the leaky switch was an installation problem. They told Mr. Huang to go back to the store. Baada ya kurusha na kugeuka, duka na kiwanda vilikanusha kuwa kulikuwa na shida na kiunga chao wenyewe. The consumer had no choice but to seek help from the CPSC.

After the CPSC received the complaint, the CPSC staff contacted the seller, MS. Wang. It informed the installation project they contracted to a third party, and the consumer signed the confirmation after the installation was completed. Wakati huo huo, muuzaji pia aliamini kuwa Bw. Huang’s toilet leakage was caused by improper use. Baada ya uratibu wa mara kwa mara na Tume ya Ulinzi ya Watumiaji, the sales side said it refused to bear the water bill, and only agreed to let Mr. Huang chagua zawadi. Katika suala hili, MR. Huang could not accept, and said continue to defend the rights through other means.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, Kwa kweli, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, huduma ya baada ya mauzo haijahakikishwa, which is also one of the problems of the bathroom products industry is often complained about. Kama katika kesi hii, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. Wakati wa ununuzi, lazima tuangalie kwa makini sehemu za maji, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, utendaji wa kuokoa maji na huduma ya baada ya mauzo. For problems occurring within the warranty period, biashara inapaswa kujaribu kutatua kwa watumiaji.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, Kwa kweli, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, huduma ya baada ya mauzo haijahakikishwa, which is also one of the problems of the bathroom products industry is often complained about. Kama katika kesi hii, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. Wakati wa ununuzi, lazima tuangalie kwa makini sehemu za maji, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, utendaji wa kuokoa maji na huduma ya baada ya mauzo. For problems occurring within the warranty period, biashara inapaswa kujaribu kutatua kwa watumiaji.

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