Bathroom Accessories Are Faulty, After Sales Maintenance Is Shirked

Bathroom Accessories Are Faulty, After Sales Maintenance Is Shirked

Bathroom sanitary ware product complaints are the most difficult to deal with the problem of damage. Kilang, pembungkusan, logistik, handling and many other links may cause product breakage, Dan tanggungjawabnya sukar ditentukan. Baru-baru ini, the Pudong New Area Consumer Protection Commission received a complaint. Pengguna mendapati peningkatan besar dalam bil air di rumah. Selepas mencari, didapati bahawa kerusi tandas telah rosak.

Consumer Mr. Huang reflected that he purchased a brand of toilet seat online in April last year. He recently found a problem – usually the family monthly water bill of up to 50 Yuan, but this month to pay 300 Yuan. Setelah melihat lebih dekat, he found that the toilet flushes switch leaks. MR. Huang contacted the platform store, and the other party said they were only responsible for after-sales and installation. Masalah kualiti harus diselesaikan oleh kilang.

But the manufacturer “kicked the ball” again. They said the switching leakage is the installation problem, and let Mr. Huang go back to the store. Setelah beberapa melemparkan dan berpaling, Kedua -dua kedai dan kilang menafikan bahawa ada masalah dengan pautan mereka sendiri, and the consumer had no choice but to seek help from the Consumer Protection Commission.

After receiving the complaint, the CPSC staff contacted Ms. Wang, the seller. It informed them that they contracted the installation work to a third party, and the consumer signed the confirmation after they finished the installation. Pada masa yang sama, Penjual juga percaya bahawa Encik. Huang’s leaking toilet was caused by improper use. Selepas koordinasi berulang dengan Suruhanjaya Perlindungan Pengguna, the sales side said they refused to bear the water bill and only agreed to let Mr. Huang memilih beberapa hadiah. Dalam hal ini, MR. Huang could not accept and said he continued to defend his rights through other means.

The Consumer Protection Commission found that the processing of complaints in the bathroom sanitary ware category seems to be simple, tetapi sebenarnya, the business and manufacturers are passing the buck to each other and refuse to take responsibility. Once the goods are sold, Perkhidmatan selepas jualan tidak dijamin. It is also one of the problems that are often complained about in the bathroom products industry. Seperti dalam kes ini, the quality of a small accessory will determine whether the product can be used properly, and the brand products and general product quality of water parts is very different.

Consumer Protection Commission reminded consumers that when choosing a toilet product, do not ignore the water parts of this link. In the purchase, Kita mesti teliti memeriksa bahagian air. It is best to have been installed before the factory. Check whether the structure is compact, movable connection parts are sensitive and reliable and whether the water sealing part is flat. Buyers should also learn more about the material of the water parts, prestasi penjimatan air dan perkhidmatan selepas jualan. For problems that occur within the warranty period, Perniagaan harus berusaha menyelesaikannya untuk pengguna.