Bathroom Accessories Are Faulty After-Sales Maintenance Was Shirked

Chav Dej Tsev Kawm Lag Luam

Bathroom Accessories Are Faulty After-Sales Maintenance Was Shirked

For complaints about sanitary ware products, the most difficult to deal with is the problem of breakage. Tsev tsim khoom, ntim, Logistics, handling and many other links may cause product damage, thiab lub luag haujlwm yog qhov nyuaj los txiav txim. Tsis ntev los no, Pudong New District Consumer Protection Commission received a complaint. Tus neeg tau txais kev pab pom qhov nce ntxiv hauv cov dej hauv tsev. Tom qab tshawb, Nws tau pom tias lub rooj tso zis tso quav lawm.

Tsa Mr. Lub dab ua dab, a consumer, reported that he bought a brand toilet online in April last year, but recently found a problem – usually the water bill for water at home was at most 50 yuan per month, but this month he had to pay 300 yuan. Tom qab ib tug ze saib, they found that the toilet flush switch has a leak. Tsa Mr. Huang contacted the platform store and the other party said they were only responsible for after-sales and installation. Cov teeb meem zoo yuav tsum daws los ntawm lub Hoobkas. The manufacturer, txawm yog, shirked responsibility again, saying the leaky switch was an installation problem. They told Mr. Huang to go back to the store. Tom qab qee qhov pov thiab tig, Ob lub khw thiab lub Hoobkas tsis kam hais tias muaj teeb meem nrog lawv tus kheej txuas. The consumer had no choice but to seek help from the CPSC.

After the CPSC received the complaint, the CPSC staff contacted the seller, Tus ms. Nyom. It informed the installation project they contracted to a third party, and the consumer signed the confirmation after the installation was completed. Tib lub sijhawm, Tus neeg muag khoom tseem ntseeg tias Mr. Huang’s toilet leakage was caused by improper use. Tom qab rov ua kev sib koom tes nrog cov Neeg Siv Khoom Tiv Thaiv, the sales side said it refused to bear the water bill, and only agreed to let Mr. Huang xaiv ib co khoom plig. Hauv qhov no, Tsa Mr. Huang could not accept, and said continue to defend the rights through other means.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, qhov tseeb, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, Kev pab cuam tom qab muag tsis tuaj yeem lav, which is also one of the problems of the bathroom products industry is often complained about. Xws li hauv qhov no, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. Thaum lub sijhawm yuav khoom, Peb yuav tsum ua tib zoo tshawb xyuas cov chaw dej, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, Dej-txuag kev ua tau zoo thiab tom qab kev pab cuam. For problems occurring within the warranty period, Lub lag luam yuav tsum sim daws cov neeg siv khoom.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, qhov tseeb, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, Kev pab cuam tom qab muag tsis tuaj yeem lav, which is also one of the problems of the bathroom products industry is often complained about. Xws li hauv qhov no, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. Thaum lub sijhawm yuav khoom, Peb yuav tsum ua tib zoo tshawb xyuas cov chaw dej, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, Dej-txuag kev ua tau zoo thiab tom qab kev pab cuam. For problems occurring within the warranty period, Lub lag luam yuav tsum sim daws cov neeg siv khoom.