衛浴配件有故障售後維修被推卸

衛浴商學院

衛浴配件有故障售後維修被推卸

For complaints about sanitary ware products, the most difficult to deal with is the problem of breakage. 工廠, 包裝, 後勤, handling and many other links may cause product damage, 且責任難以確定. 最近, Pudong New District Consumer Protection Commission received a complaint. 消費者發現家里水費大幅上漲. 搜索後, 發現馬桶座圈壞了.

先生. 黃, a consumer, reported that he bought a brand toilet online in April last year, but recently found a problem – usually the water bill for water at home was at most 50 yuan per month, but this month he had to pay 300 元. 仔細一看, they found that the toilet flush switch has a leak. 先生. Huang contacted the platform store and the other party said they were only responsible for after-sales and installation. 質量問題應由工廠解決. The manufacturer, 然而, shirked responsibility again, saying the leaky switch was an installation problem. They told Mr. Huang to go back to the store. 經過一番輾轉反側, 店家和工廠都否認自己的鏈接有問題. The consumer had no choice but to seek help from the CPSC.

After the CPSC received the complaint, the CPSC staff contacted the seller, 多發性硬化症. 王. It informed the installation project they contracted to a third party, and the consumer signed the confirmation after the installation was completed. 同時, 賣家還認為，先生. Huang’s toilet leakage was caused by improper use. 經過與消保委反复協調, the sales side said it refused to bear the water bill, and only agreed to let Mr. 黃老師挑選禮物. 對此, 先生. Huang could not accept, and said continue to defend the rights through other means.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, 實際上, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, 售後服務沒有保障, which is also one of the problems of the bathroom products industry is often complained about. 就像在這個例子中一樣, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. 購買時, 我們必須仔細檢查水部件, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, 節水性能及售後服務. For problems occurring within the warranty period, 企業應該盡力為消費者解決.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, 實際上, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, 售後服務沒有保障, which is also one of the problems of the bathroom products industry is often complained about. 就像在這個例子中一樣, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. 購買時, 我們必須仔細檢查水部件, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, 節水性能及售後服務. For problems occurring within the warranty period, 企業應該盡力為消費者解決.