Ngomkhuba othile wokumaketha, iyiphi indlela okufanele u-opharetha noma umabhalane ayisebenzise ukuze athole izidingo zamakhasimende? 1. Indlela yokubuza Izimiso ezintathu okufanele ziqashelwe lapho ubuza: (1) Ungabuzi ngokuphuphuthekisa opharetha abangenalwazi noma umabhalane njalo Ukwenza iphutha ukubuza amakhasimende imibuzo eminingi engabalulekile noma ulokhu ubuza imibuzo., ukuze amakhasimende abe nomuzwa wokuthi ayaphenywa, ukuze bacasuke o-opharetha noma umabhalane futhi benqabe ukukhuluma iqiniso. (2) Isikhumbuzi somkhiqizo kanye nemibuzo kufanele kushintshwe ngoba isikhumbuzi somkhiqizo kanye nemibuzo kufana namasondo amabili ebhayisikili., ezikhuthaza ngokuhlanganyela umsebenzi wokuthengisa. Umsebenzisi noma umabhalane angasebenzisa le ndlela ukuhlola kancane kancane, futhi ngokuqinisekile uzokwazi ukubamba Izidingo zangempela zamakhasimende. (3) Buza ukuthi uyafuna yini ukuqhubeka isinyathelo ngesinyathelo, ophendulayo noma umabhalane angaqala ngombuzo olula, bese ubheka futhi wahlulele ukuthi kudingekile yini ukubuza imibuzo ejulile ngokusebenzisa inkulumo nempendulo yekhasimende, njengesibonelo esingenhla, kancane kancane kusukela ezingxoxweni zocansi ezijwayelekile zincipha kuze kufike kumongo wokuthenga. Lapho kubuzwa imibuzo ebucayi kakhulu, u-opharetha noma umabhalane angabheka eceleni kancane futhi abone kalula ukusho nokusabela kwekhasimende. 2. Indlela yokuncoma impahla Ngokuncoma umkhiqizo owodwa noma emibili kumakhasimende kanye nokubuka ukusabela kwekhasimende, ungaqonda izifiso zekhasimende. Umsebenzisi noma umabhalane wesitolo kufanele abheke ngokucophelela ukuziphatha kwekhasimende, kuhambisana nemibuzo nezincomo ezifanele, izobamba ngokushesha izidingo zekhasimende. 3. Indlela yokulalela “Thanda ukusho, ungathandi ukulalela” ingenye yobuthakathaka bemvelo yomuntu. Ukulalela-ukulalela amazwi ekhasimende ngokucophelela, akukho lutho olungalungile. Kuphela ngokulalela ngokucacile izidingo zekhasimende lapho lingamkhonza kangcono futhi livumele ikhasimende ngokuzithandela “Iphakethe eligcwele.” Pho ulalela kanjani ezindlebeni zakho? A. Gxila. Ukulalela abantu nakho kuwulwazi. Lapho ikhasimende likhuluma ngokushesha kakhulu noma lingahambisani namaqiniso, u-opharetha noma umabhalane akumele angabi nangqondo, futhi akakwazi ukubonisa inkulumo yokuntula isineke. Ngoba uma ikhasimende selitholakele ukuthi opharetha noma umabhalane akayinaki inkulumo yakhe, u-opharetha noma umabhalane nabo bazolahlekelwa ukwethenjwa yikhasimende, okuholela ekuhlulekeni kokuthengisa. b. Ungalaleli ngokungaboni, buza imibuzo ngendlela efanele. Lapho amakhasimende ekhuluma, ngokomthetho, umqhubi noma umabhalane kufanele abe nesineke. Ungaphazamisi elinye iqembu noma uthanda noma cha. Nokho, ukubuza imibuzo ngesikhathi kuphumelela kakhulu kunokunqekuzisa ikhanda noma ukuma eceleni. Isilaleli esihle akesabi ukuvuma ukungazi noma ukubuza imibuzo kumakhasimende, ngoba uyazi ukuthi ngeke nje asize amakhasimende aqonde imikhondo yawo, kodwa futhi wenze ingxoxo icace kakhudlwana futhi icace. Ukukhuthaza amakhasimende ukuthi akhulume, opharetha noma abasizi bezitolo akufanele basebenzise amehlo abo kuphela ukukhuthaza amakhasimende, kodwa futhi banqekuzise amakhanda ngezikhathi ezithile ukuze babonise ukuvunyelwa kwabo. Ngokwesibonelo: “Ngiyakuqonda okushoyo”, “Usho ukuthi …”, “Muhle lo mbono”, noma usho nje “yebo”, “kuhle”, njll. c. Qiniseka ukuthi ulalela izidingo zekhasimende. Lapho amakhasimende ethenga imikhiqizo, bavame ukubeka imibono noma izinkinga ezithile. Umsebenzisi noma umabhalane kufanele avumele amakhasimende’ imibono ishicilelwe ukuze kuqondwe izidingo, ukuxazulula izinkinga, futhi usule ubunzima. Ngaphambi kokuthi u-opharetha noma umabhalane azi izidingo zangempela zekhasimende, kufanele athole isihloko futhi avumele ikhasimende liqhubeke nokukhuluma. Lokhu akuvimbi nje kuphela ukungaqondi kahle lapho ulalela ulimi lweziqephu, kodwa u-opharetha noma umabhalane bangafunda futhi engxoxweni yekhasimende Amathoni, izinkulumo, ukunyakaza komzimba ukuze babheke futhi bathole izidingo zabo zangempela
