Kohler Bathroom Was Fined RMB 500,000 For Installing 565 Kamera Pengecaman Wajah Dalam 222 Chinese Shops

Kohler Bathroom Was Fined RMB 500,000 For Installing 565 Kamera Pengecaman Wajah Dalam 222 Chinese Shops

According to the website of the Shanghai Municipal Market Supervision Administration, Kohler (China) Investment Co., Ltd. was recently fined RMB 500,000 for installing camera equipment to capture face information in its shops without consumers’ persetujuan antara Februari 2020 dan Mac 2021. This Kohler’s violated the relevant provisions of the Consumer Rights Protection Law of the People’s Republic of China and was fined 500,000 RMB by the Shanghai Jing’an District Market Supervision Administration and ordered to make corrections.

Sumber tangkapan skrin: Laman web Pentadbiran Pasaran Perbandaran Shanghai

Mengikut surat keputusan penalti pentadbiran No. [2021] 062021000787, on 15 Mac 2021, CCTV “315” evening gala reported that the company had violated the law by collecting facial information. On 17 Mac, the Shanghai Municipal Administration of Market Supervision opened a case for investigation. It was found that the person concerned had allegedly captured consumers’ menghadapi maklumat tanpa persetujuan mereka. In view of the large amount of information suspected to be criminal, the Bureau transferred the case to the District Public Security Bureau on 20 April. Kes itu ditutup dan difailkan.

On 22 June, Biro Pengawasan Pasaran Perbandaran Shanghai menerima Notis Tidak Memfailkan daripada Biro Keselamatan Awam Daerah Jing’an. The Shanghai Municipal Administration of Market Supervision reopened the case on 23 June and continued to investigate the case. It was found that the party concerned entered into a system framework contract with Suzhou Wandianpai Network Technology Company Limited (“Wandianpai”) on 25 Februari 2020. They agreed that Wandian Palm would supply camera equipment to the parties, including intelligent supervisory servers, monitoring hard drives, member identification perception devices, and other products and software systems. Selepas kontrak ditandatangani, it was installed by WandianPal in the subject dealer’s shops.

Mengikut surat keputusan, as of 15 Mac 2021, 565 units of camera equipment supplied by Wandianpaw had been installed in 222 Kohler shops nationwide. The party paid RMB 991,674 to Wandian Palm for the total cost of the orders purchased.

The camera devices automatically captured the face information of the people who visited the shops and uploaded the images of the collected face information to the Ali cloud server rented by WandianPal through a software system, and then screened out shop employees and customers who repeatedly entered the shops through an algorithm calculation to achieve de-duplication. The parties used this to accurately count customer traffic and facilitate the development of sales policies. Namun begitu, pihak-pihak tidak mendapat kebenaran nyata atau dibenarkan pengguna apabila menggunakan peralatan kamera di atas untuk mengumpul maklumat muka mereka.

Sehingga 15 Mac 2021, the parties concerned had captured a total of 2202264 cebisan maklumat muka.

The installation of camera equipment in the shops to capture face information without the consent of consumers between February 2020 dan Mac 2021 violated Article 29(1) Undang-undang Republik Rakyat China mengenai Perlindungan Hak dan Kepentingan Pengguna, which states: “Operators shall follow the principles of legality, propriety, and necessity in collecting and using consumers’ maklumat peribadi, and shall expressly state the purpose, manner, and scope of collecting and using the information. The purpose, manner, and scope of the collection and use of information shall be clearly stated and agreed upon by the consumer. The operator shall disclose the rules of collection and use of consumers’ maklumat peribadi, and shall not collect or use information in violation of the provisions of laws and regulations and the agreement between the parties.” This constitutes an offense for an operator to collect personal information without the consent of the consumer.

Perbuatan haram mengutip pengguna’ maklumat peribadi tanpa kebenaran mereka dilaporkan oleh CCTV “315” pesta petang, causing a bad social impact and a huge amount of information collected. Selaras dengan Artikel 56(1)(9) Undang-undang Republik Rakyat China mengenai Perlindungan Hak dan Kepentingan Pengguna, the Shanghai Jing’an District Market Supervision Bureau decided to order the party to rectify the illegal act and to fine the party RMB 500,000. The date of the administrative penalty decision is 26 Julai 2021.