FAQS | VIGA Faucet
/FAQS
FAQS 2019-08-10T18:45:41+00:00
Kitchen tap: Water is leaking from the pivot shaft. What could be the cause of this? 2019-08-10T18:48:33+00:00

The tap’s pivot shaft seals are soiled or damaged. The necessary assembly steps for replacing the seals can be found in the appropriate installation manual for the spare part. Make sure that the lip seals of the seal set are not too heavily greased.

Kitchen tap: I’m only getting low water flow from a model with pull-out spray head/pull-out spout. What can I do? 2019-08-10T18:48:42+00:00

Between the pull-out hose and pull-out spray head there is a little filter screen, pushed into the pull-out hose connection fitting. Remove this using a sharp object, clean it and re-insert it.

After I use the faucet or shower hand, water always drips out for a short time? What can I do? 2019-08-10T18:48:46+00:00

A short period of dripping after you use the faucet or shower hand is a physical phenomenon, and does not indicate that a product defect and require to exchange or a warranty claim.

Very little water is coming out. What can I do? 2019-08-10T18:48:52+00:00

Under normal water pressure, the cause may be a dirty aerator. It should be cleaned or exchanged.

How to maintain a white or black faucet brought from VIGA ? 2019-08-10T18:48:58+00:00

Always use very soft cloths for cleaning, and never use aggressive cleansers.

What could be the cause of leaky connections? 2019-08-10T18:49:03+00:00

In order to compensate for differences in dimension, before installing the tap please ensure that the S connections have been fitted free of tension and that the specified installation dimensions have been complied with. It is absolutely essential that you use the original seals; damaged seals must be replaced where necessary.

Do you have showroom ? 2019-08-10T18:49:09+00:00

Yes, we have showroom in factory and you are welcome to visit us anytime. Please contact us by email or telephone if you would like to visit our factory.

Our email address:[email protected], tel#86 0750 2738266.

How can I get your E-catalogue ? 2019-08-10T18:49:14+00:00

Please contact us via email, our E-mail address: [email protected], usually we will reply within 12 hours.

How can I pay for a sample ? 2019-08-10T18:49:19+00:00

We accept paypal payment, western union for small order, like sample order.

Do you offer FOB price ? 2019-08-10T18:49:24+00:00

Yes, we offer EXW price and FOB price.

Do you offer OEM /ODM services? 2019-08-10T18:49:30+00:00

Yes, we can offer customized package and laser logo printing on handle. Also, we can produce faucet based on customer’s drawing.

What surface finishes can you do for the products? 2018-09-04T17:41:20+00:00

What surface finishes can you do for the products?

We can do chrome plate, white and black paint, black electroplate, brush nickel, brush bronze, Titanium gold, PVD gold, Rose gold, ORB etc. You can also send your color sample to us so that we can do it as what you want.

Do you have any certification of your products? 2018-09-07T13:46:34+00:00

Do you have any certification of your products?

Yes, Our products have CUPC, CE, ISO certification.

How can I get samples? 2018-09-04T17:05:26+00:00

How can I get samples?

We are honored to offer you samples.

The samples can be send by DHL or other international express you want.

 

 

How long is your production time? 2018-09-05T14:37:19+00:00

How long is your production time?

It depends on the quantity of your order. Usually, it takes 40-45 days after we receive your deposit. While for large order, we can work over time to catch up your shipment.

How about the MOQ? 2018-09-04T15:47:09+00:00

How about the MOQ?

We have no MOQ limited for the sample order and trail order if the products are not customized, while for normal order, the MOQ will be 100pcs/item.

What’s your payment terms? 2018-09-04T15:25:45+00:00

What’s your payment terms?

By T/T, 30% deposit and the 70% balance to be paid before ship out from VIGA factory.

How about the warranty of your products? 2018-09-04T15:10:55+00:00

How about the warranty of your products?

5 years for cartridge and 2 years for surface plating.

How about the package of the products? 2018-08-31T16:16:53+00:00

How about the package of the products?

Usually, our products are packed with brown inner boxes. We also have better package, which is with black inner box and EPE foam. Of course, customized package is also no problem.

Usually, our products are packed with brown inner boxes. We also have better package, which is with black inner box and EPE foam. Of course, customized package is also no problem.

Usually, our products are packed with brown inner boxes. We also have better package, which is with black inner box and EPE foam. Of course, customized package is also no problem.

Usually, our products are packed with brown inner boxes. We also have better package, which is with black inner box and EPE foam. Of course, customized package is also no problem.

Are you factory or trading company? 2018-09-07T11:06:34+00:00

 

Are you factory or trading company?

We are factory. Kaiping City Garden Sanitary Ware Co., Ltd. (brand VIGA) is located in Shuikou Town, where is known as the “Kingdom of Plumbing and Sanitary Ware” in China. And the company covers an area of 4,500 square meters. Besides, VIGA Faucet consists of over 9 departments: Sales department, Production department, Purchase department, R&D Department, QC department, Machining Workshop, Polishing workshop, Assembly Line, Warehouse etc.