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Bathroom Accessories Are Faulty After-Sales Maintenance Was Shirked

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Bathroom Accessories Are Faulty After-Sales Maintenance Was Shirked

For complaints about sanitary ware products, the most difficult to deal with is the problem of breakage. Factory, packaging, logistics, handling and many other links may cause product damage, and the responsibility is difficult to determine. Recently, Pudong New District Consumer Protection Commission received a complaint. The consumer found a large increase in the water bill at home. After searching, it was found that the toilet seat was broken.

after-sales maintenance

Mr. Huang, a consumer, reported that he bought a brand toilet online in April last year, but recently found a problem – usually the water bill for water at home was at most 50 yuan per month, but this month he had to pay 300 yuan. After a closer look, they found that the toilet flush switch has a leak. Mr. Huang contacted the platform store and the other party said they were only responsible for after-sales and installation. Quality problems should be solved by the factory. The manufacturer, however, shirked responsibility again, saying the leaky switch was an installation problem. They told Mr. Huang to go back to the store. After some tossing and turning, both the store and the factory denied that there was a problem with their own link. The consumer had no choice but to seek help from the CPSC.

After the CPSC received the complaint, the CPSC staff contacted the seller, Ms. Wang. It informed the installation project they contracted to a third party, and the consumer signed the confirmation after the installation was completed. At the same time, the seller also believed that Mr. Huang’s toilet leakage was caused by improper use. After repeated coordination with the Consumer Protection Commission, the sales side said it refused to bear the water bill, and only agreed to let Mr. Huang pick some gifts. In this regard, Mr. Huang could not accept, and said continue to defend the rights through other means.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, in fact, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, after-sales service is not guaranteed, which is also one of the problems of the bathroom products industry is often complained about. As in this case, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. At the time of purchase, we must carefully check the water parts, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, water-saving performance and after-sales service. For problems occurring within the warranty period, the business should try to solve for consumers.

Consumer Protection Commission found that the processing of complaints about sanitary ware class seems to be simple, in fact, there is often the phenomenon of businessmen shifting responsibilities to each other. Merchants and manufacturers pass the buck to each other and refuse to take responsibility. When the sale of goods out the door, after-sales service is not guaranteed, which is also one of the problems of the bathroom products industry is often complained about. As in this case, the good or bad of a small accessory will determine whether the product can be used properly, and the difference between the quality of water parts of branded products and general products is great. Consumer Protection Commission reminded consumers that in the selection of toilet products, the buyer must not ignore the water parts. At the time of purchase, we must carefully check the water parts, preferably before the factory has been installed. Consumers can check whether the structure is compact, movable connection parts are sensitive and reliable, sealing the water part is flat. Consumers should also understand in detail the material of the water parts, water-saving performance and after-sales service. For problems occurring within the warranty period, the business should try to solve for consumers.

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